During various diagnostics carried out, we observed that social workers, volunteers and professionals, supporting families, minors and migrant people living in particularly precarious conditions on a daily basis, can often find themselves in a situation of exhaustion. The causes of this “burnout” are due to the complex administrative procedures, difficulty communicating with people, legislative blocks, evacuations of areas, and the urgency of humanitarian needs. The initial aims of protection or inclusion of people are then abandoned to prioritize urgent situations and follow up on a limited number of people based on interpersonal criteria (affinity, level of French, etc.).
We need to collectively consider the complex, difficult situations found in the field, to break free from the isolation and dismay when faced with specific situations, to reinforce the capacity to analyze problematic situations, and to favor taking a step back, to professionalize these actions, taking into account the interactional modalities and the effects produced on relationships, diversifying the intervention methods, confronting in a team effort and favoring a group dynamic in order to finally find ways to propose new avenues of reflection for eventual solutions.